Privacy Policy
8-Hair (“8-Hair,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through 8-hair.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit an inquiry, place an order, or interact with our services.
1. Information We Collect
We may collect the following types of information:
Information you provide directly
- Full name
- Email address
- Phone number or WhatsApp number
- Shipping and billing details
- Business type or company information
- Order details and inquiry content
- Any other information you choose to provide when contacting us
Information collected automatically
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
- Referral source
- Cookie and usage data
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and customer service requests
- Process and manage orders
- Communicate with you about products, shipping, and after-sales support
- Improve our website, services, and customer experience
- Prevent fraud, abuse, or unauthorized activity
- Analyze website traffic and marketing performance
- Run and optimize advertising campaigns for our own products and services
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and measure the effectiveness of advertising.
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
4. Google Services
We may use services such as Google Analytics, Google Ads, and related tracking or conversion tools to understand how visitors use our website, measure campaign performance, and improve our marketing activities.
These services may collect certain information such as pages visited, device data, approximate location, and actions taken on the website. Google may process this information according to its own privacy policies.
5. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
- Payment service providers
- Shipping and logistics partners
- Website hosting, analytics, or technology service providers
- Advertising and marketing platforms
- Legal or regulatory authorities when required by law
We only share information as needed to operate our business, provide services, and comply with legal obligations.
6. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, recordkeeping, and dispute resolution.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.
8. Your Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also object to certain processing activities or request that we limit the use of your data.
To make a privacy-related request, please contact us at:
admin@8-hair.com
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
10. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
8-Hair
Address: 81 Trinh Duong Street, Hoa Phat Ward, An Khe, Da Nang, Vietnam
Email: admin@8-hair.com
Phone: +84 898 600 954 | +84 795 538 466
Terms of Service
Welcome to 8-hair.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, and related services provided by 8-Hair (“we,” “our,” or “us”). By using this website, submitting an inquiry, or placing an order, you agree to be bound by these Terms.
1. Website Operator
This website is operated by 8-Hair, a Vietnam-based supplier and manufacturer of human hair products.
Business contact details:
Address: 81 Trinh Duong Street, Hoa Phat Ward, An Khe, Da Nang, Vietnam
Email: admin@8-hair.com
Phone: +84 898 600 954 | +84 795 538 466
2. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not violate any applicable law, regulation, or the rights of others.
You must not:
- Use the website for fraudulent or misleading purposes
- Attempt to gain unauthorized access to the website or its systems
- Copy, scrape, reproduce, or exploit website content without permission
- Interfere with the operation or security of the website
3. Products and Orders
8-Hair offers human hair products including, but not limited to, raw hair, hair extensions, wigs, toppers, closures, and related items.
All orders are subject to product availability, confirmation, and acceptance by us. We reserve the right to refuse or cancel any order if we detect inaccurate information, suspected fraud, pricing errors, or product unavailability.
4. Product Information
We make reasonable efforts to provide accurate descriptions, images, specifications, and pricing. However, because human hair is a natural product, slight variations in color, texture, length, and appearance may occur.
Product images are for reference only and may not represent every detail exactly as received.
5. Pricing and Payment
All prices displayed on the website are subject to change without notice unless otherwise agreed in writing.
Customers are responsible for providing accurate payment and billing information. Orders may be processed only after payment is successfully confirmed, unless another payment arrangement has been agreed upon.
6. Shipping and Delivery
Shipping times are estimates only and may vary depending on destination, customs clearance, order quantity, product type, holidays, and courier conditions.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for failed delivery or loss caused by incorrect address information provided by the customer.
For international shipments, buyers may be responsible for customs duties, taxes, import fees, or local handling charges depending on the destination country.
7. Returns, Refunds, and Claims
Due to the nature of human hair products and customized orders, returns and refunds are limited.
If you receive a damaged, defective, or incorrect item, you must contact us within 3 days of delivery and provide clear supporting evidence, such as photos or unboxing video.
We may decline return or refund requests in the following cases:
- The product has been used, altered, washed, dyed, or tampered with
- The claim is made after the reporting period
- The order was customized or made based on special customer requirements
- The customer cannot provide sufficient proof of the issue
Approved return or refund cases will be reviewed individually.
8. Intellectual Property
All content on this website, including text, product descriptions, images, logos, graphics, layout, and branding, is the property of 8-Hair or its licensors and is protected by applicable intellectual property laws.
You may not copy, republish, distribute, modify, or use any content from this website without our prior written consent.
9. Disclaimer
The website and all content, products, and services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties, express or implied, regarding uninterrupted access, error-free operation, or fitness for a particular purpose.
10. Limitation of Liability
To the fullest extent permitted by law, 8-Hair shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the website, any delay in delivery, or the use or inability to use our products or services.
11. Third-Party Services and Links
Our website may contain links to third-party platforms, payment gateways, shipping providers, or other services. We are not responsible for the content, policies, or performance of third-party services.
12. Privacy
Your use of our website is also governed by our Privacy Policy. By using the website, you acknowledge that you have read and understood our Privacy Policy.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Vietnam, without regard to conflict of law principles.
15. Contact Information
For any questions regarding these Terms, please contact us at:
8-Hair
Address: 81 Trinh Duong Street, Hoa Phat Ward, An Khe, Da Nang, Vietnam
Email: admin@8-hair.com
Phone: +84 898 600 954 | +84 795 538 46
